Returns

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RETURNS & EXCHANGES

To obtain a
Return Authorization Sheet (RA)
please use our OneClick Customer Service

IMPORTANT : If you decide you need to return something before it is delivered DO NOT refuse delivery when it arrives. Please receive the package and submit a request to OneSource to get a Return Authorization.

PLEASE NOTE : Returns, Credits and Exchanges are accepted within 30 days of original delivery.

Returns, Credits and Exchanges will be accepted as follows :

RETURN FOR CREDIT

If you receive what you ordered but decide to return it for exchange or credit you are responsible for shipping charges to return items to our warehouse :

  • Submit a request ticket to OneSource for a Return Authorization. We will send you a sheet showing your items to be returned, and the return-to address.
  • If possible, package your return in the original shipping packaging using secure packing tape. Include the
    Return Authorization Sheet (RA)
    . Returned items must be in new, unused, or unwashed condition.
  • Send your RETURNS via insured carrier (preferably UPS / FedEx Ground or Postal Service) to:

    • OneSource IML
      Aquverse Returns
      16163 W 45th Dr. Unit E
      Golden, CO 80403
      (303) 333-8250

  • Record your Return Authorization Number (not the Sheet), as a reference of your shipment and any tracking information until your credit is processed.
  • If you wish to receive a replacement item please simply go online and place a new order for your desired items.

RETURNS DUE TO DAMAGE, DEFECT OR PACKING ERROR

If you receive your order and there is a packing error or a defect or damage to the items :

  • Submit a request to OneSource for a Return Authorization. We will send you a sheet showing your items to be returned.
  • If possible, package your return in the original shipping packaging using secure packing tape. Include the
    Return Authorization Sheet (RA)
    . Exchanges due to packing error must be in new, unused, or unwashed condition.
  • OneSource will provide a UPS or FedEx label for you to return the goods.
  • Record your Return Authorization Number (not the Sheet) until you receive your exchange. Refer to this Number when emailing for information.
  • If you wish to receive a replacement item please simply go online and place a new order for your desired items.